Baby Jane is committed to delivering beautiful products and great service every time you shop with us. If you wish to exchange or return an item, simply return it to us within the time frame detailed below.
To return an item purchased online, email us or call our customer service team to advise us of the return and the reason for return and whether you need a size exchange or a refund. Return the item(s) with the paperwork that came with your order within 14 days of receiving the delivery.
Return your package back to us
Baby Jane Returns Department
Brook House Barn
Returns received outside of 14 working days will be processed at our discretion.
PLEASE RETURN PRODUCTS IN THEIR ORIGINAL STATE
Please ensure the item(s) are in their original condition and packaging, with all tags attached.
Ensure that briefs are tried on over your own lingerie – we will not accept returns on lingerie that has been damaged or worn.
We cannot accept returns on opened packs of hosiery.
RECEIVING A REFUND
Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (credit card, gift voucher or Paypal account). We cannot facilitate with refunds to a third party.
You will receive an email once your order has been refunded.
RECEIVING AN EXCHANGE
We only offer size exchanges on the same product. Where available, replacement items will be dispatched within 14 working days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email.
For alternative items, please place a new order on our website or alternatively, please get in touch with us via email at [email protected]
Items purchased via gift voucher can be size exchanged, or you can be re-credited with the value. Please note that gift vouchers are not cash refundable.
BOUTIQUE AT HOME RETURNS
Online purchases cannot be returned to a boutique.
For items purchased in a boutique, you are able to size exchange your item to the Baby Jane representative within 14 days of purchase. Baby Jane boutiques do not offer refunds. Goods can only be exchanged if they are returned in perfect condition with tags attached and with a receipt, as proof of purchase. We do not accept returns of sale items.
If you have any queries regarding the status of your order, please email us at [email protected] or call on 0800 038 7118.